Frequently Asked Questions
Contact Support
How can I contact customer support?
You can contact our customer support team via the Contact page or by emailing support@siofe.com
Shipping
Will I have to pay for shipping?
Shipping is completely FREE on all orders within the United Kingdom.
Can I track my order?
As soon as your order is shipped, we’ll send you an email with a tracking number. You can follow your parcel anytime through our Track Your Order Page.
How long will it take for me to receive my orders?
Here’s how our delivery process usually works:
- Order cut-off: 5:00 PM (GMT). Orders placed after this time are handled the next working day.
- Processing time: 1–2 business days (Monday to Friday). Once your order is prepared, we pass it on to our delivery partners.
- Transit time: 6–8 business days.
- Overall estimated delivery: 7–10 business days.
Delivery times apply to all addresses within the United Kingdom.
My package hasn’t arrived yet—what should I do?
Most orders (99%) arrive within the estimated delivery time. Occasionally, delays can occur. You can track your order anytime here: Track Your Order page. If your order hasn’t arrived within 7 days after the expected delivery date, please contact our support team: support@siofe.com. We’ll do our best to resolve the issue quickly.
Returns & Refunds
What’s the timeframe for requesting a refund after my order?
A refund request can be submitted within 30 days after the purchased item has been delivered to you. You can read our Return & Refund Policy
When I will get my money back?
Once we receive your returned order, your refund will be processed within 7 days. The money will be returned to the original payment method you used at checkout.
Payments
Is it safe to enter my card or payment info on your site?
We use advanced SSL technology to protect your privacy and payment information. Our site is regularly updated and monitored to maintain the highest level of security.
Where can I see details about how payments are handled?
For further information, take a look at our Terms of Service, Privacy Policy, or Payment Policy.